It reads your content
Your pages, your documents and the rules you set become its knowledge base.
AI customer service chatbot
Your customers get answers, at any hour
Fair Chat answers common questions using your pages and documents. Your team keeps the requests that truly deserve its time.
With Fair Chat
The problem
The same questions, every day.
Answers on repeat
Hours, shipping, warranty: your team keeps answering the same requests.
Customers left waiting
A question asked in the evening gets an answer the next day, at best.
An FAQ nobody reads
The information is on your website, but your customers can’t find it.
How Fairwai handles it
A reliable answer in three steps.
It only answers from what you’ve given it.
It answers the customer
It gives the answer and cites its source, without making up what it doesn’t know.
It hands off
A complex request reaches your team, with a summary of the conversation.
What changes
A team available for the real problems.
- It doesn’t make things up. If the answer isn’t in your documents, it says so and passes it on.
- Multiple languages. It answers in the visitor’s language.
- Every conversation saved. You see what your customers are really asking.
- Voice handoff. The voice agent can call the customer back if that’s easier.
Conversation excerpt, online store
CustomerCan I still return something I bought two weeks ago?
ClaireYes, the terms allow 30 days from delivery. Would you like the steps?
CustomerYes, thanks.
ClaireI’ll send them here, with the link to the return form.
Question resolved, no team involvement needed.
Integrations
Connected to your team’s tools.
HubSpot
Slack
WhatsApp
Google Sheets
Make
ZapierWhere do its answers come from?
Your pages, your documents and the instructions you give it, and nothing else.
Can I see what it answers?
Yes. Every conversation is stored in your Fairwai workspace.
How do we take over?
It passes the request to your team with a summary of the conversation, according to your rules.
The easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.