It reads your content
Your product pages, your terms of sale and your FAQ become its knowledge base.
AI for e-commerce
Your customers get answers, before and after they buy
Fair Chat answers questions about your products and shipping. Fair Call takes the calls. Your team handles what truly needs its attention.
The problem
An unanswered question is an abandoned cart.
Hesitation before buying
Size, compatibility, delivery time: without an immediate answer, the customer leaves.
Always the same requests
“Where’s my order?” and “How do I return it?” keep your support team busy.
Customers at all hours
Your store never closes. Your support team does.
How Fairwai handles it
A reliable answer in three steps.
It answers from your product pages and your terms.
It answers the customer
In writing on your website, or by voice on the phone.
It hands off
A special request reaches your team with the summary.
What changes
Support that keeps up with your store.
- Live in minutes. A code snippet to copy and paste on your website.
- Multiple languages. For your customers abroad.
- It doesn’t make things up. It sticks to your terms and your product pages.
- Your tools. Slack, WhatsApp, Google Sheets, Make and Zapier.
Conversation excerpt, online store
CustomerDoes this jacket come in blue, and how long does shipping take?
ClaireYes, in navy blue, from S to XL. According to the terms, delivery takes 3 to 5 business days.
CustomerWhat if the size doesn’t fit?
ClaireYou can return it within 30 days. Here’s the link to the steps.
Questions resolved before purchase.
Slack
WhatsApp
Google Sheets
HubSpot
Make
ZapierDoes it work with my online store?
Yes. Fair Chat installs with one line of code on your website and reads your pages.
Can it track an order?
It answers from your content. Access to your orders depends on your tools, so let’s talk about it during a demo.
Can it speak multiple languages?
Yes. It answers in the customer’s language.
The easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.